Q. What is non-medical counseling?

A. Non-medical counseling is short-term and solution-focused. Non-medical counseling is intended to prevent the development or exacerbation of lifestyle conditions that may compromise the Combat Veteran and their family. Non-medical counseling programs provide confidential, short-term counseling to our clients. Non-medical counseling is designed to address issues such as improving relationships at home and work, stress management, adjustment issues (e.g., returning from a deployment), marital problems, parenting, and grief and loss issues.

Non-medical counseling is available through both A Circle Of Warriors and through our Family Life Counselor Programs.

Q. Who provides non-medical counseling?
A. Counselors possess a master’s or doctorate degree in a mental health field and are licensed or certified in a state, territory, or the District of Columbia to practice independently.

Q. What is not addressed through non-medical counseling?
A. Non-medical counseling is not intended to address such issues as active suicidal or homicidal thoughts, Family Advocacy Program cases, sexual assault, child abuse, domestic violence, alcohol and substance abuse, or mental health conditions such as depression and anxiety. Non-medical counseling is also not suitable for those who have been prescribed psychoactive medication, who are currently receiving therapy with another practitioner, or for fitness-for-duty evaluations or court-ordered counseling.

Q: Who is eligible for face-to-face non-medical counseling?
A: Face-to-face non-medical counseling sessions are available at no cost to the Combat Veteran and their family.

Q: Can counselors be trusted not to report to commanders?
A: A Circle Of Warriors stands by its commitment not to release information about users of counseling services. However, privacy does not extend to issues of child abuse, spouse abuse, elder abuse, threats of harm to self or others, or any present or future illegal activity.

Q: Can a family member use non-medical counseling sessions without the service member’s knowledge?
A: A family member or legal guardian of a Combat Veteran’s dependents can use non-medical counseling sessions without the Combat Veterans knowledge.

Q: How do I initiate face-to-face counseling services?
A: The person seeking face-to-face non-medical counseling contacts one of our consultants by phone. The consultant will determine whether face-to-face non-medical counseling is the most appropriate referral. If the consultant determines that this level of service is appropriate, the consultant will authorize up to twelve sessions and provide the caller with contact information for a counselor that best matches his or her needs. Generally, counselors are located within a thirty-mile radius of the caller. The consultant may offer to do a three-way call with the caller and the counselor to schedule the first session.

Q: How long is the authorization for face-to-face non-medical counseling valid?
A: The authorization for face-to-face non-medical counseling sessions is valid for thirty days. If the sessions are not initiated within thirty days, the person will need to make another phone call to one of our consultants and begin the process again.

Q: What sort of follow-up will there be with A Circle Of Warriors after a referral to face-to-face counseling?
A: Generally, the one of our consultants will follow up within seven business days after the referral to the counselor. The consultant will check with the user to see if appointments have been made and to confirm the user’s satisfaction with the counselor. The user will be given the opportunity to provide feedback by an email survey, an interactive voice-response system, or a direct call to the consultant.